All shipping charges are PROFORMA and are included on the final balance due notice. Items will ship via Small Parcel or Freight/White Glove Inside Delivery service, depending on the item being shipped.
About our shipping services
ORENZO products are made in Marrakech, Morocco and all Import tax and fees are included in the product pricing. The buyer is fully responsible for all shipping charges. Canada & Mexico buyers are solely responsible for all import taxes from their country. All shipments are shipped from the United States.
All shipping charges are PROFORMA and are included on the final balance due notice. Items will ship via Small Parcel or Freight/White Glove Inside Delivery service, depending on the item being shipped.
Items shipping to receiving warehouse: Includes packing, shipping and inspection, prior to delivery.
Additional fees may apply for custom crating.
There is an estimated 5-7 business days transit time from the date the item ships from our warehouse.
Items shipping with White Glove Inside Delivery will be charged additional fees: Includes packing, shipping, unpacking, inspection prior to delivery, delivery in room of choice, assembly, disassembly (if applicable) and debris removal. Additional fees may apply for custom crating. There is an estimated 7-10 business days transit time from the date the item ships from our warehouse. White Glove Inside Delivery does not include installation or assembly.
Undeliverable Shipments
If a receiver is unable to receive a shipment resulting in its return to ORENZO USA, you will be responsible for costs associated with returned shipments and reshipment. Shippers are typically responsible for a minimum of three delivery attempts before returning the shipment to the sender.